Service Level Agreement | Altair Partners LLC

SERVICE LEVEL AGREEMENT
Altair Partners LLC
Effective Date: January 11, 2025

1. Service Scope

This SLA applies to all contracted services including:

Digital Marketing Packages
Social Media Management
SEO Services
Content Creation
Email Marketing Campaigns

2. Service Availability

2.1 Platform Availability

99.5% Uptime Guarantee for all client-facing digital platforms and dashboards.

Excludes scheduled maintenance windows (communicated 72 hours in advance).

3. Response Times

3.1 Critical Issues (Service Outage)

1 Hour Response - 24/7 support for P1 incidents affecting core functionality.

3.2 High Priority (Service Degradation)

4 Hour Response - Business hours (8AM-6PM PST, Mon-Fri) for P2 issues.

3.3 Standard Requests

24 Hour Response - For non-urgent service inquiries and modifications.

4. Delivery Commitments

4.1 Digital Packages

5 Business Day Delivery from receipt of all required materials.

+1 free revision delivered within 3 Business Days.

4.2 Content Creation

10 Business Days for initial drafts (depending on package tier).

4.3 SEO Services

Initial audit delivered within 7 Business Days.

Monthly reports by the 5th of each month.

5. Performance Metrics

5.1 Social Media Management

95% On-Time Posting according to approved content calendar.

Engagement response within 12 Business Hours.

5.2 Email Campaigns

100% Deliverability for approved sender domains.

Campaign deployment within 1 Business Day of approval.

6. Service Credits

6.1 Credit Structure

99.0-99.5% Uptime: 5% monthly service credit
98.0-98.9% Uptime: 10% monthly service credit
Below 98% Uptime: 25% monthly service credit

6.2 Credit Request Process

Must be submitted within 7 days of service issue
Applied to next billing cycle
Maximum credit cap of 50% of monthly fee

7. Exclusions

This SLA does not cover:

Third-party platform outages
Client-caused delays (late approvals, missing assets)
Force majeure events
Scheduled maintenance windows

8. Change Management

Minor changes: Implemented within 3 business days
Major changes: Requires change order with revised timeline
Emergency changes: 24-hour implementation (additional fees may apply)

9. Review & Amendments

Annual review of SLA terms
30-day notice for material changes
Client may terminate if amended terms are unacceptable

INTELLECTUAL PROPERTY & COMPANY INFORMATION

ALL IMAGES, CONTENT, DESIGNS, AND MATERIALS FOUND ON THIS WEBSITE, INCLUDING BUT NOT LIMITED TO GRAPHICS, LOGOS, PHOTOGRAPHS, TEXT, AND VIDEOS, ARE THE EXCLUSIVE PROPERTY OF ALTAIR PARTNERS LLC. WE HOLD ALL INTELLECTUAL PROPERTY RIGHTS RELATED TO THE CONTENT DISPLAYED ON OUR WEBSITE. UNAUTHORIZED INDIVIDUALS, COMPANIES, OR ENTITIES ARE STRICTLY PROHIBITED FROM USING, REPRODUCING, OR DISTRIBUTING ANY CONTENT FROM THIS SITE WITHOUT PRIOR WRITTEN PERMISSION. ANY UNAUTHORIZED USE WILL BE SUBJECT TO LEGAL ACTION TO PROTECT OUR INTELLECTUAL PROPERTY RIGHTS.

ALTAIR PARTNERS LLC IS A MARKETING COMPANY THAT IS COMMITTED TO DELIVERING THE HIGHEST QUALITY SERVICES AND THE BEST RESULTS FOR OUR CLIENTS. WE CONTINUOUSLY STRIVE TO CREATE INNOVATIVE MARKETING STRATEGIES AND CAMPAIGNS THAT HELP OUR CLIENTS ACHIEVE THEIR GOALS AND STAND OUT IN THE COMPETITIVE MARKET. OUR TEAM WORKS TIRELESSLY TO ENSURE THAT EVERY PROJECT WE TAKE ON IS EXECUTED WITH EXCELLENCE, AND WE AIM TO BRING MAXIMUM VALUE AND SUCCESS TO EVERY BUSINESS WE PARTNER WITH.

WE SPECIALIZE IN SOCIAL MEDIA MARKETING PORTLAND BUSINESSES CAN RELY ON, AS WELL AS CONTENT CREATION PORTLAND BRANDS TRUST TO STAND OUT ONLINE. OUR SERVICES INCLUDE SEO MARKETING PORTLAND COMPANIES NEED TO GROW ONLINE VISIBILITY, AND WE ARE WIDELY RECOGNIZED AS ONE OF THE BEST MARKETING AGENCY PORTLAND OPTIONS FOR LOCAL AND NATIONAL BRANDS.

TO LEARN MORE ABOUT OUR POLICIES, PRACTICES, AND REQUIREMENTS, WE ENCOURAGE YOU TO REVIEW OUR FULL POLICY BELOW.

ALTAIR PARTNERS LLC IS A REGISTERED COMPANY IN THE STATE OF OREGON, LOCATED IN PORTLAND, OR 97206. WE ARE A LIMITED LIABILITY COMPANY (LLC), AND WE ARE FULLY COMPLIANT WITH ALL STATE REGULATIONS AND LEGAL REQUIREMENTS FOR OPERATING OUR BUSINESS. ALL TRANSACTIONS AND ACTIVITIES CARRIED OUT BY ALTAIR PARTNERS LLC ARE SUBJECT TO OREGON STATE LAW, AND WE ADHERE TO STRICT LEGAL AND ETHICAL STANDARDS IN ALL OF OUR OPERATIONS.

BY ACCESSING OR USING OUR WEBSITE, YOU ACKNOWLEDGE AND AGREE TO THE TERMS AND CONDITIONS OUTLINED IN OUR POLICIES. IF YOU HAVE ANY QUESTIONS OR NEED FURTHER CLARIFICATION ABOUT OUR PRACTICES OR TERMS, PLEASE DO NOT HESITATE TO CONTACT US. WE ARE HERE TO ASSIST YOU AND PROVIDE THE BEST POSSIBLE EXPERIENCE.

ALL IMAGES, CONTENT, DESIGNS, TRADEMARKS, LOGOS, AND OTHER MATERIALS FOUND ON THIS WEBSITE, INCLUDING BUT NOT LIMITED TO GRAPHICS, VIDEOS, TEXT, AND PHOTOGRAPHY, ARE THE EXCLUSIVE PROPERTY OF ALTAIR PARTNERS LLC. WE RETAIN ALL INTELLECTUAL PROPERTY RIGHTS ASSOCIATED WITH OUR CONTENT, AND IT IS PROTECTED UNDER INTERNATIONAL COPYRIGHT AND TRADEMARK LAWS. UNAUTHORIZED USE, REPRODUCTION, OR DISTRIBUTION OF OUR CONTENT OR RESOURCES, IN ANY FORM, IS PROHIBITED WITHOUT PRIOR WRITTEN CONSENT FROM ALTAIR PARTNERS LLC. ANY UNAUTHORIZED USE MAY LEAD TO LEGAL ACTION TO ENFORCE OUR RIGHTS AND PROTECT OUR INTELLECTUAL PROPERTY.

ALTAIR PARTNERS LLC IS A MARKETING COMPANY COMMITTED TO DELIVERING HIGH-QUALITY AND INNOVATIVE SERVICES THAT DRIVE TANGIBLE RESULTS FOR OUR CLIENTS. OUR TEAM IS DEDICATED TO PROVIDING EXCEPTIONAL MARKETING STRATEGIES AND CREATING ENGAGING CONTENT DESIGNED TO MEET THE SPECIFIC NEEDS OF EACH CLIENT.

WE WORK DILIGENTLY TO ENSURE THAT EVERY MARKETING CAMPAIGN IS OPTIMIZED FOR SUCCESS, HELPING BUSINESSES GROW AND THRIVE. OUR AGENCY SPECIALIZES IN PORTLAND MARKETING SERVICES INCLUDING DIGITAL STRATEGY, SEO PORTLAND SOLUTIONS, AND HIGH-IMPACT SOCIAL CONTENT.

WE SERVE A DIVERSE RANGE OF INDUSTRIES INCLUDING RESTAURANTS, FITNESS BRANDS, REAL ESTATE AGENTS, E-COMMERCE COMPANIES, BEAUTY CLINICS, AND OTHER BUSINESSES SEEKING PROFESSIONAL MARKETING SOLUTIONS. OUR CLIENTS BENEFIT FROM OUR EXTENSIVE EXPERIENCE IN CREATING PERSONALIZED CAMPAIGNS THAT DELIVER RESULTS.

FOR MORE INFORMATION ABOUT OUR PRACTICES, POLICIES, AND TERMS, PLEASE REVIEW OUR FULL POLICY LOCATED BELOW.

ALTAIR PARTNERS LLC IS A LIMITED LIABILITY COMPANY (LLC) REGISTERED IN THE STATE OF OREGON, WITH OUR HEADQUARTERS LOCATED IN PORTLAND, OR 97206. WE OPERATE IN FULL COMPLIANCE WITH ALL RELEVANT LOCAL, STATE, AND FEDERAL REGULATIONS. OUR SERVICES AND THE CONTENT PROVIDED ON THIS WEBSITE ARE INTENDED SOLELY FOR INFORMATIONAL PURPOSES AND DO NOT CONSTITUTE AN OFFER TO PROVIDE SERVICES OUTSIDE OF THE JURISDICTIONS IN WHICH ALTAIR PARTNERS LLC IS LEGALLY AUTHORIZED TO OPERATE.

BY USING OUR SERVICES OR VISITING OUR WEBSITE, YOU AGREE TO ADHERE TO THE TERMS OUTLINED IN OUR POLICY. THIS WEBSITE AND THE SERVICES PROVIDED BY ALTAIR PARTNERS LLC ARE SUBJECT TO CHANGE WITHOUT NOTICE. WE ARE NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS IN THE CONTENT PRESENTED ON OUR WEBSITE. ANY REFERENCES TO THIRD-PARTY PRODUCTS, SERVICES, OR CONTENT ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE AN ENDORSEMENT.

WE STRONGLY RECOMMEND THAT YOU REVIEW OUR FULL POLICY TO UNDERSTAND HOW WE HANDLE DATA, PRIVACY, AND OTHER CRITICAL MATTERS. PLEASE REFER TO OUR FULL POLICY FOR FURTHER INFORMATION. BY USING THIS WEBSITE, YOU ACKNOWLEDGE AND ACCEPT THE TERMS AND CONDITIONS OUTLINED IN THIS POLICY. IF YOU HAVE ANY QUESTIONS OR NEED CLARIFICATION, PLEASE FEEL FREE TO CONTACT US.

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SERVICE LEVEL AGREEMENTAltair Partners LLCEffective Date: January 11, 2025