Collaboration Policy

By Altair Partners LLC | September 18, 2025 | Portland, Oregon

This Collaboration Policy defines how we partner with clients to deliver durable marketing outcomes. It clarifies responsibilities, communication, approvals, timelines, and quality standards so projects run smoothly and decisions are fast, data-driven, and transparent.

1) Principles
  • Clarity: document goals, owners, deadlines, and success metrics.
  • Focus: prioritize outcomes over activity and vanity metrics.
  • Respect: professional, inclusive, and deadline-aware communication.
  • Transparency: surface risks early; share assumptions and trade-offs.
  • Accountability: decisions are written; commitments are time-bound.
2) Scope & deliverables

Scope is defined in the proposal or SOW, including deliverables, timelines, and acceptance criteria. Items not listed are out of scope. We can add them via a written change request (see §8).

Deliverables typically include: strategy docs, creative assets, media plans, ad builds, analytics implementations, landing pages, reports, and training.

3) Roles & responsibilities
  • Altair Partners: strategy, execution, QA, reporting, and recommendations.
  • Client: provides timely access (accounts, brand assets, product info), approvals, and subject-matter inputs; identifies a single decision-maker (“Primary Approver”).
  • Vendors/Third Parties: engaged as needed; we coordinate but do not control their SLAs.
4) Communication & availability
  • Channels: email, scheduled calls, and your project workspace/dashboard.
  • Hours: Monday–Friday, 9:00–5:00 (Pacific). Federal holidays observed.
  • Response targets: within 1 business day for standard requests; critical issues same day.
  • Meeting cadence: kickoff, weekly/bi-weekly work sessions, and monthly performance reviews.
5) Approvals & decision-making

We present drafts with clear acceptance criteria and due dates. If no feedback is received by the due date, we may proceed per the last reviewed version to protect timelines. Only the Primary Approver’s written sign-off authorizes launch or publication.

6) Timelines, SLAs & dependencies
  • Schedules assume timely inputs and access to required systems (ads, analytics, CMS, domains).
  • Delays in approvals or access extend deadlines day-for-day.
  • Launch windows for paid media or releases may shift due to platform reviews outside our control.
7) Quality assurance
  • Two-layer QA: strategy/creative review and technical/analytics validation.
  • Live tests avoid personally identifiable information; tracking follows applicable privacy laws.
  • Accessibility and performance are considered during build (contrast, keyboard, speed budgets).
8) Changes, iterations & scope control

Each deliverable includes up to two rounds of revisions unless otherwise specified. Additional rounds or new features (beyond minor edits) require a change request with updated fees/timelines.

9) Assets, access & security
  • Provide brand guidelines, fonts, imagery, legal disclaimers, and product details before build.
  • Grant least-privilege access; remove test users after launch; rotate credentials as needed.
  • We do not share your credentials; access is stored securely and revoked on project completion.
10) Data, privacy & compliance

Measurement uses privacy-respecting configurations and honors platform policies. Client is data controller for customer data; Altair Partners acts as service provider/processor where applicable. We avoid collecting unnecessary personal data and follow your published privacy policy.

11) Content standards & legal
  • Client confirms rights to all supplied content and approvals from depicted individuals.
  • Claims, testimonials, and required disclosures are provided by Client and reviewed by Client’s counsel.
  • We do not publish restricted content or violate advertising platform policies.
12) Performance targets & reporting

We agree on measurable KPIs (e.g., CAC, ROAS, qualified leads). Reports summarize outcomes, insights, and next actions. Results can vary due to market conditions and third-party platforms; no guarantees are implied.

13) Intellectual property

Upon full payment, Client owns final deliverables explicitly listed in the SOW, excluding our pre-existing tools, frameworks, and know-how (which we license for project use). Third-party licenses remain subject to their terms.

14) Payments & billing basics
  • Retainers billed monthly in advance; projects may require a deposit.
  • Out-of-pocket costs (ads, stock, software) are billed at cost with prior approval.
  • Late or paused payments may pause work and affect timelines.
15) Holidays, rush & after-hours

Rush or after-hours requests (outside §4 hours) are subject to availability and may incur a surcharge agreed in writing before work begins.

16) Feedback etiquette

Consolidate feedback via the Primary Approver. Provide specific comments tied to goals/KPIs. We keep discussions constructive and solution-oriented.

17) Publicity & portfolio

We may reference non-confidential outcomes and visuals in our portfolio and case studies after public launch, unless prohibited by the agreement or your written request.

18) Disputes & escalation
  • Raise concerns to support@altairpartner.com with specifics and deadlines impacted.
  • Escalation: request a review call with our project lead. We will propose corrective actions and timelines.
19) Termination & rollover

Either party may terminate per the master agreement. We will hand over accessible work-in-progress and reasonable documentation for items paid to date. Prepaid retainers may roll over at our discretion, subject to availability.

20) Contact

Altair Partners LLC
Portland, Oregon, USA
Email: support@altairpartner.com

Last updated: September 18, 2025